How do refunds and cancellations work?

fonio offers a 30-day money-back guarantee for end customers. Refunds are processed once a cancellation is confirmed.

Commission impact: Commissions are only paid out after the 30-day cancellation period has passed, ensuring the customer is a confirmed, active customer.

Process: If a partner or their customer wants to cancel, contact support@fonio.ai. Refunds are typically processed promptly once confirmed.