Can I set up call transfers with confirmation prompts?

Last updated: February 18, 2026

Currently, it is not possible to configure call transfers that require confirmation before connecting the caller. This would involve the AI asking the recipient something like "Mr. Smith from Company ABC would like to speak with you. Should I transfer the call?" and then either proceeding with the transfer on "Yes" or offering to take a message on "No".

This feature is not available at this time due to its technical complexity. However, we have noted this as a feature request and will consider it for future development.

If you have any other questions about call handling or transfer options that are currently available, please don't hesitate to contact our support team.