Context

Customers occasionally report not receiving email notifications or summaries from their assistants, even though their email settings are correctly configured. This can have various causes, ranging from temporary system issues to specific configuration problems.

Answer

If you are not receiving email notifications, there are several possible causes and solutions:

1. Check your spam folder

First, check your spam or junk mail folder, as emails from automated systems can sometimes end up there.

2. Temporary system issues

Occasionally, updates or technical maintenance can cause temporary delays in email delivery. In such cases:

• All emails will be delivered later with a slight delay.

• The issue is usually resolved within a few hours.

• You will receive all originally scheduled emails in order.

3. Check your configuration

Ensure that your email settings are configured correctly in the post-processing settings:

• Go to your assistant.

• Check the post-processing settings.

• Verify that the correct email addresses are entered.

• Ensure that sending emails is enabled.

4. Email provider issues

Sometimes, emails can be blocked or filtered by certain providers. If this happens:

• Contact your email administrator.

• Add app@mail.fonio.com to your allowlist (whitelist).

• Check your company's firewall settings.

5. Contact Support

If the issue persists, please contact Support and provide the following information:

• Your account email address.

• The affected email addresses.

• How long this has been an issue (the timeframe since it began).

• Example calls from the call log (including the link to the call).

Note: The Support team can then check the server logs and specifically analyze the issue to get it resolved for you.